Welcome to the Frequently Asked Questions (FAQs) section of Ditya Imitation Jewellery. This section is designed to provide clear and detailed information regarding orders, payments, shipping, returns, and general queries.
1. ORDERS & PAYMENTS
Q1: What payment methods are accepted?
We accept multiple secure payment options including UPI, Debit Cards, Credit Cards, Net Banking, Wallets, and Cash on Delivery (COD) in eligible locations.
Q2: Is it safe to make payments on your website?
Yes, all transactions are processed through secure and encrypted payment gateways. We do not store your sensitive financial information.
Q3: Can I place an order without creating an account?
Yes, guest checkout may be available. However, creating an account allows better tracking and faster checkout.
Q4: Can I modify or cancel my order after placing it?
Orders can only be modified or cancelled within a limited time before dispatch. Once shipped, cancellation is not possible.
2. SHIPPING & DELIVERY
Q5: How long does delivery take?
Orders are typically delivered within 3–7 business days depending on your location.
Q6: Do you provide delivery across India?
Yes, we deliver across India through trusted logistics partners.
Q7: How can I track my order?
Once your order is dispatched, tracking details will be shared via SMS or email.
Q8: What happens if my order is delayed?
Delays may occur due to unforeseen circumstances such as logistics issues, weather conditions, or public holidays. We will keep you informed in such cases.
3. RETURNS, REFUNDS & EXCHANGES
Q9: Can I return a product?
Yes, returns are accepted within 7 days of delivery, subject to our Return Policy.
Q10: Which items are not eligible for return?
Earrings (for hygiene reasons)
Customized jewellery
Sale or clearance items (if specified)
Q11: When will I receive my refund?
Refunds are processed within 5–10 working days after product inspection and approval.
Q12: Can I exchange a product?
Yes, exchanges are allowed subject to product availability and policy conditions.
4. PRODUCT INFORMATION
Q13: Is your jewellery made of real gold or silver?
No, all products are imitation jewellery unless specifically mentioned.
Q14: Will the jewellery fade or tarnish?
Imitation jewellery may lose its shine over time depending on usage and care. Proper storage and avoiding water or chemicals can increase longevity.
Q15: Is the jewellery safe for sensitive skin?
While we aim to use skin-friendly materials, we cannot guarantee that all products are hypoallergenic.
Q16: Are product images accurate?
We strive to display products as accurately as possible. However, slight variations may occur due to lighting and screen differences.
5. ACCOUNT & CUSTOMER SUPPORT
Q17: How can I contact customer support?
You can reach us through the contact details provided below.
Q18: What are your customer support hours?
Support is typically available during standard business hours. Response time may vary depending on query volume.
6. GENERAL QUERIES
Q19: Do you offer discounts or promotions?
Yes, we periodically offer discounts, festive sales, and promotional offers.
Q20: Do you collaborate with influencers or affiliates?
Yes, we offer collaboration and affiliate opportunities. Please refer to our respective policies or contact us directly.
7. CONTACT INFORMATION
For any additional queries or assistance, please contact:
Ditya Imitation Jewellery
Email: dityaimitationjewellery@gmail.com
Phone: 096244 22839
Address:
A-One Shopping Center, 7, beside Monginis Cake Shop, opp. G.E.B,
Eru Char Rasta, Navsari, Gujarat – 396450, India